Fequently Asked Questions

General FAQs

For laundry and dry cleaning services, we serve only in Dubai. For our specialized cleaning services, we serve across the UAE. If you’re unsure if we service your area, please contact us.

You can schedule a service through our website, by calling us at +971 4 3414484, or by emailing us at info@richies.ae.

Yes, we offer same-day service for certain services. Please contact us to check availability.

We accept cash, credit/ debit cards, online payments, cheque, and bank transfers.

Cancellations and rescheduling must be done at least 48 hours in advance to avoid any charges. Please contact us as soon as possible to make changes to your appointment.

Laundry and Dry Cleaning

Laundry uses water and detergents to clean clothes, while dry cleaning uses a chemical solvent. Dry cleaning is suitable for delicate fabrics that may not withstand the water and agitation of a washing machine.

Check the care label on your garment. If it says “Dry Clean Only,” it should be dry cleaned. If you’re unsure, our staff can advise you.

Our standard turnaround time is 48 hours, but express services are available for an additional fee.

Shoe and Bag Cleaning

After inspecting your shoe or bag, our team will recommend the best solution. If you approve, we will proceed with your order.

We clean a variety of shoes and bags, including leather, suede, and fabric. However, some materials may require special handling.

The standard turnaround time is 7 working days, but it may vary depending on the condition and type of item.

Specialized Cleaning Services

Yes, our team can come to your home or office to clean your carpets. Alternatively, you can schedule a pick up.

We use a range of specialized cleaning methods, depending on the type of carpet and the level of soiling.

No, our team can clean your curtains while they are still hanging. This saves you the hassle of removing and reinstalling them.

We use specialized upholstery cleaning techniques that are safe for your fabric and effective at removing dirt and stains.

Our sanitization services include disinfecting surfaces, sanitizing high-touch areas, and using EPA-approved cleaning agents to ensure a thorough clean.

When you contact us for a deep cleaning service, our customer service representative will call you to gather details about your home or office. If necessary, we will conduct a site visit. After that, we’ll send you a quotation. Once approved, our team will be deployed.

Painting Services

Yes, we provide all the necessary materials including paints, brushes, and other equipment. We also offer color consultation services.

We use drop cloths and protective coverings to ensure your furniture and flooring are protected from paint splatters and spills.

AC Cleaning Services

Regular A.C cleaning ensures optimal performance, improves air quality, and extends the lifespan of your unit.

It is recommended to clean your A.C unit at least once a year, preferably before the start of the hot season.


We will need 5-7 days to internally investigate how this happened, and if we are unable to identify where the item went missing we will reimburse you as per our T&C’s.

We will need 5-7 days to internally investigate how the item got damaged. For most damages we have rectification methods but in case we are unable to rectify the issue and we are at fault, then we will reimburse you as per our T&C’s.

We are liable for damages when the damage happens due to the fault of Richies, whether a human error or a process error. The amount can be transferred to your bank account or added to your account as credit.

Richies is liable up to 10x the cost of cleaning for any damages or missing items.

If you are not happy with the cleaning result for whatever reason, please reach out to our customer care team who will arrange to have your items picked up and re-cleaned at no additional charge.

If you are not happy with the ironing result for whatever reason, please reach out to our customer care team who will arrange to have your items picked up and re-pressed at no additional charge.

Please fill in your inquiry details and our team will get back to you shortly.

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