Privacy Policy


RICHIES is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you use our laundry and specialized cleaning services, whether through our website, WhatsApp, telephone line, or in-person interactions.

Information We Collect

We may collect the following types of personal information from you:
Contact Information: such as your name, address, email address, and phone number.
Payment Information: such as credit card details, bank account information, or other payment information.
Laundry Preferences: such as cleaning instructions, detergent preferences, and garment care requirements.
Usage Information: such as information about your interactions with our services, including browsing activity and usage patterns.
Device Information: such as your IP address, browser type, and operating system.
Location Information: if you provide it voluntarily or if you use location services on your device to facilitate delivery or pickup.

How We Use Your Information

We may use the personal information we collect for the following purposes:
To provide and maintain our services, including processing orders, scheduling appointments, and delivering laundry and specialized cleaning services.
To communicate with you about your orders, appointments, or inquiries through WhatsApp, telephone, or email.
To personalize your experience and improve our services.
To process payments and prevent fraud, including accepting cash payments, card payments, payment links, bank transfers, and cheques.
To send you promotional offers, newsletters, or marketing communications that may be of interest to you (you may opt-out of receiving these communications at any time).
To comply with legal obligations or as otherwise required by law.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Secure server hosting
  • Encryption of sensitive information (such as payment details)
  • Restricted access to personal data
  • Regular security audits

How We Share Your Information

We may share your personal information with third parties in the following circumstances:
With service providers and business partners who assist us in providing our services, such as payment processors, delivery services, and marketing agencies.
With legal or regulatory authorities if required by law or to protect our rights or the rights of others.
In connection with a business transaction, such as a merger, acquisition, or sale of assets.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Your Choices

You have the following choices regarding your personal information:
You can access, update, or delete your personal information by contacting us directly.
You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or by contacting us directly.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you believe that we may have collected personal information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Richie’s Laundry and Cleaning Services
Dubai, United Arab Emirates
Phone: +971 4 341 4484

Thank you for choosing Richie’s. Your trust and privacy are our top priorities.

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